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Plans & billing
Plans and limits, paying, changing or cancelling, and team plans.
Plans and limits
- Free, Elite and Ultra: what each plan includesFree includes 15 AI responses a month. Elite ($18 a month) adds advanced models, Gmail Auto-Drafts and files. Ultra ($39) adds more and Claude Opus 5.5.
- The Free plan's 15 AI responses a monthThe Free plan includes 15 AI responses a month. They come back each month on the day of the month you signed up, not on the 1st.
- Limits on Elite and Ultra, and "Advanced models paused"Elite and Ultra include a monthly allowance of advanced AI responses. Once it's used, advanced models pause until it resets; fast models keep working.
- Try Elite free for 7 daysOn the Free plan, after you use up your 15 AI responses, Jetwriter can offer Elite free for 7 days. No card needed, and it ends on its own.
- Use your own OpenAI, Gemini or Claude key on the Free planOn the Free plan, add your own OpenAI, Gemini or Claude API key in the extension's Settings. Its replies don't count toward your 15; your provider bills you.
Paying
- Upgrade, downgrade or switch to yearly billingChange plans on jetwriter.ai/pricing. If you already pay, the change applies at once and you pay, or are credited, the difference.
- You paid, but your account still shows FreeCheck the plan and email on jetwriter.ai/dashboard. Most often you're signed in with another email than the one you paid with, or a tab needs a reload.
- Pay in Indian rupeesPrices show in rupees when your device is set to India's time zone, or at jetwriter.ai/pricing?currency=inr. Indian cards can only pay in rupees.
- Get invoices and receipts, and add company detailsDownload invoices and receipts from Manage Billing on your account page, and add your company name, address and tax ID there for future invoices.
- Your payment failed or is past dueUpdate your card from jetwriter.ai/dashboard. A failed renewal is retried 4 times, about every 42 hours, and the plan is cancelled on day 7.
- A charge you don't recognize: JETWRITER.AI or CHATGPT WRITERJETWRITER.AI or CHATGPT WRITER on a statement is a Jetwriter AI subscription. Find the account it's for, cancel it, or email support with the date and amount.
Cancel or get a refund
- Cancel your Jetwriter AI subscriptionCancel from your account page with Manage Billing. Your plan keeps working until the end of the period you've paid for, then moves to Free.
- Jetwriter AI refund policy and how to ask for a refundA first payment can be refunded if you ask by email within 2 days of it. Renewals aren't refunded, and cancelling doesn't refund the time left.
Other topics
Still need help?
Email support@jetwriter.ai. Say which browser and site you were on, what you expected and what happened, and add a screenshot if you can.