A charge that says JETWRITER.AI on your card or bank statement, or CHATGPT WRITER on older ones, is a subscription to Jetwriter AI, an AI writing assistant that was called ChatGPT Writer until September 2025. To find out which account it's for, sign in at jetwriter.ai/dashboard with each email address you use and look for a paid plan. If you can't find it, email support@jetwriter.ai with the date and amount of the charge, and we'll find the subscription.
Why you might not recognize it
- The old name. Jetwriter AI was called ChatGPT Writer, so a plan you started under that name now shows as JETWRITER.AI. See Jetwriter AI was called ChatGPT Writer.
- A yearly plan is charged only once a year, so its renewal is easy to forget.
- Someone else used your card, such as a family member or a colleague. A team plan is paid by the team's owner for all its members.
- The amount isn't the plan's price. Changing plans, or adding a member to a team, is charged right away for the rest of the current period. Plans paid in Indian rupees show in rupees.
- Removing the extension doesn't stop the subscription. It keeps renewing until it's cancelled.
Find the account the charge belongs to
- Go to jetwriter.ai/dashboard and sign in with an email address you use. If you have several, or several Google accounts for Continue with Google, try each one.
- Look under Current Plan. Elite, Ultra or Pro, or a team plan such as Team Elite, means this account has a paid plan. Free means it doesn't.
- On the account with a paid plan, click Manage Billing. Its invoices are listed with their dates and amounts, so you can match the charge. See Get invoices and receipts, and add company details.
If none of your accounts has a paid plan, ask the people who might have used your card, or email support.
Cancel the subscription
On the account page of the account that pays, click Manage Billing, then Cancel subscription. The plan keeps working until the end of the period already paid for, and you aren't charged again. See Cancel your Jetwriter AI subscription.
Ask for a refund
A first payment can be refunded if you ask within 2 days of it; renewals aren't refunded. See Jetwriter AI refund policy and how to ask for a refund.
Can't find the account? Email support
Email support@jetwriter.ai with:
- the date and amount of the charge, with its currency, as your statement shows them;
- the name on the statement: JETWRITER.AI or CHATGPT WRITER;
- the email addresses you, or someone using your card, might have signed up with.
We'll find the subscription and can cancel it for you. Never send your full card number.
If you didn't make the charge
Email support@jetwriter.ai first, with the date and amount of the charge, so we can find the subscription and cancel it. If you dispute the charge with your bank instead, the subscription is cancelled as soon as we're told of the dispute.