# Your payment failed or is past due > Update your card from jetwriter.ai/dashboard. A failed renewal is retried 4 times, about every 42 hours, and the plan is cancelled on day 7. - Applies to: Elite, Ultra and Pro plans, monthly or yearly. On a team, the team's owner - Updated: Nov 7, 2026 - Web page: https://jetwriter.ai/help/payment-failed When a renewal payment for your Jetwriter AI plan fails, the plan is past due and AI replies stop until it's paid. To fix it, go to [jetwriter.ai/dashboard](https://jetwriter.ai/dashboard), click **Update Payment Details** in the red banner at the top, and add a card that works. Stripe, the company that handles our payments, tries the payment again up to 4 times, about every 42 hours; if it still isn't paid on day 7, the subscription is cancelled and your account moves to the Free plan. ## What you see while a payment is past due - **In Jetwriter**, in the extension and the web app, asking for a reply shows "Your subscription payment is past due. Please update your payment details to continue using our services.", with an **Update Payment Details** link to your account page. - **On your account page**, [jetwriter.ai/dashboard](https://jetwriter.ai/dashboard), a red banner shows the same message and an **Update Payment Details** link (1). - **Auto-Drafts** stop making drafts in Gmail until the payment goes through. ![The top of the Jetwriter AI account page: a red banner, 'Your subscription payment is past due. Please update your payment details to continue using our services.', with an Update Payment Details link, then Quick Start, then Current Plan showing Elite and Manage Billing.](https://jetwriter.ai/images/help/payment-failed/past-due-banner.webp) While a payment is past due, the account page shows this banner; its link opens the billing page. *Numbers in the screenshot:* (1) Update Payment Details ## Update your card 1. Go to [jetwriter.ai/dashboard](https://jetwriter.ai/dashboard), signed in with the email address you pay with. 2. Click **Update Payment Details** in the red banner, or **Manage Billing** under **Current Plan**. A billing page from Stripe opens. 3. Click **Add payment method**, enter your new card, and save it. 4. To pay right away, open the unpaid invoice under **Invoice history** and pay it. Otherwise Stripe charges your new card at its next try. 5. Once the payment goes through, Jetwriter works again. Reload the tabs you use it in. ## When Stripe tries again, and what happens on day 7 - **Retries:** after a renewal fails, Stripe tries again up to 4 times, about every 42 hours. - **The same problem fails every try:** an expired or blocked card is refused each time. Add another card, or sort out the problem with your bank, before the next try. - **Day 7:** if the renewal still isn't paid, the subscription is cancelled and your account moves to the Free plan, with 15 AI responses a month. Your account stays: you can subscribe again at any time from [jetwriter.ai/pricing](https://jetwriter.ai/pricing). ## If your bank asks you to confirm the payment Some banks want you to confirm a payment, with 3-D Secure, a one-time password (OTP) or their app, even for a renewal. The renewal then waits for you: go to **Manage Billing**, open the unpaid invoice under **Invoice history**, and confirm the payment there. With a card issued in India, the first renewal after a change that raises the price needs this: see [Pay in Indian rupees](https://jetwriter.ai/help/pay-in-rupees). ## If you're on a team Only the team's owner can update the team's card. Members see "Your team's subscription payment is past due. Please contact your team owner to update the payment details to continue using our services." If you're a member, ask your team's owner. ## If the payment failed when you subscribed or changed plans That isn't a past-due renewal: you weren't charged, and nothing changed. - **Subscribing:** Stripe's checkout shows an error, and your account stays on Free. Try another card from [jetwriter.ai/pricing](https://jetwriter.ai/pricing). A card issued in India can only pay in rupees: see [Pay in Indian rupees](https://jetwriter.ai/help/pay-in-rupees). - **Changing plans:** "Payment Confirmation Required" means your bank wants you to confirm the payment. Click **Visit Payment Page** to do it. See [Upgrade, downgrade or switch to yearly billing](https://jetwriter.ai/help/change-plan). ## Still not working? Email [support@jetwriter.ai](mailto:support@jetwriter.ai) with the email address you pay with, the date and amount of the payment that failed, and any message your bank or Stripe showed. ## Related articles - [Pay in Indian rupees](https://jetwriter.ai/help/pay-in-rupees.md): Prices show in rupees when your device is set to India's time zone, or at jetwriter.ai/pricing?currency=inr. Indian cards can only pay in rupees. - [Cancel your Jetwriter AI subscription](https://jetwriter.ai/help/cancel-subscription.md): Cancel from your account page with Manage Billing. Your plan keeps working until the end of the period you've paid for, then moves to Free. - [A charge you don't recognize: JETWRITER.AI or CHATGPT WRITER](https://jetwriter.ai/help/unknown-charge.md): JETWRITER.AI or CHATGPT WRITER on a statement is a Jetwriter AI subscription. Find the account it's for, cancel it, or email support with the date and amount. - [You paid, but your account still shows Free](https://jetwriter.ai/help/paid-but-still-free.md): Check the plan and email on jetwriter.ai/dashboard. Most often you're signed in with another email than the one you paid with, or a tab needs a reload. ## Still need help? Email support@jetwriter.ai.