# You paid, but your account still shows Free > Check the plan and email on jetwriter.ai/dashboard. Most often you're signed in with another email than the one you paid with, or a tab needs a reload. - Applies to: Elite, Ultra and Pro plans, and members of a paid team - Updated: Nov 7, 2026 - Web page: https://jetwriter.ai/help/paid-but-still-free If you paid for Jetwriter AI but it still shows the Free plan, go to [jetwriter.ai/dashboard](https://jetwriter.ai/dashboard) and look at **Current Plan** and at the **Email** under **My Account**. If your paid plan shows there, reload the tabs you use Jetwriter in and it shows there too. If the account page says Free as well, you're most likely signed in with a different email from the one you paid with: sign in with that one. ## Check your plan on the account page 1. Go to [jetwriter.ai/dashboard](https://jetwriter.ai/dashboard). 2. Under **Current Plan**, read your plan (1): **Free**, **Elite**, **Ultra** or **Pro**, or **Team Elite** and so on for a team. 3. Under **My Account**, **Email** shows the account you're signed in to (2). ![The account page of an account on the Free plan: Current Plan shows Free, with Upgrade, then Team Management, then My Account with the Email ben@carterstudio.co.](https://jetwriter.ai/images/help/paid-but-still-free/plan-and-email.webp) The account page shows which plan this account has, and which email it's signed in with. *Numbers in the screenshot:* (1) Your plan; (2) Signed-in email ## If you saw "Activation Failed" after paying After you pay, Jetwriter shows "Activating your account" while it waits for the payment to be confirmed. If that takes longer than about 20 seconds, it shows "Activation Failed" and "Please try again. If the problem persists, reach out to us at [support@jetwriter.ai](mailto:support@jetwriter.ai)." The payment can still go through: some banks take longer to confirm it. 1. Wait a few minutes, then reload [jetwriter.ai/dashboard](https://jetwriter.ai/dashboard). 2. If **Current Plan** shows your new plan, it's working. Reload the tabs you use Jetwriter in. 3. If it still says Free, look for a charge from **JETWRITER.AI** on your card or bank statement before paying again. If you were charged, email [support@jetwriter.ai](mailto:support@jetwriter.ai) with the date and amount of the charge and the email address you paid with. ## You're signed in with a different email Your plan belongs to the Jetwriter account you were signed in to when you paid. If you have two accounts, for example one made with **Continue with Google** and one with an email and password, the other one stays on Free. - **On the website:** check the **Email** under **My Account** on [jetwriter.ai/dashboard](https://jetwriter.ai/dashboard). If it isn't the account that paid, sign out and sign in with that one. - **In the extension:** open Jetwriter and click your profile icon at the top of its window. The menu shows **Account (Free Plan)** or your plan; point at it to see the email it's signed in with. To change accounts, see [Sign out or switch to another account](https://jetwriter.ai/help/sign-out-switch-accounts). ## The extension still shows Free The extension reads your plan when a page loads. Paying in the web app usually updates the tabs you have open, but not always, for example when you paid in another browser or on your phone. 1. Reload the tab: press F5, or Cmd+R on a Mac. 2. If it still shows **Account (Free Plan)**, sign out of the extension and sign in again with the account that paid. ## You joined a team, but its plan isn't there A team's plan reaches you only after you accept the team's invitation, and only on the email address it was sent to. 1. Find the email "\[Invitation\] Join Your Team on Jetwriter AI" and click **Accept Invitation**. 2. Sign in to Jetwriter with the address the invitation was sent to. If the page says "This invitation has expired", ask your team's admin to send a new one: invitations last 7 days. If it says "Cancel your own plan first" or "Leave your current team first", follow the steps that page gives. ## The payment didn't go through If your card was refused, or you didn't finish your bank's confirmation step, you weren't charged and your account stays on Free. Try again from [jetwriter.ai/pricing](https://jetwriter.ai/pricing). A card issued in India can only pay in rupees: see [Pay in Indian rupees](https://jetwriter.ai/help/pay-in-rupees). If your plan shows but Jetwriter says "Your subscription payment is past due", see [Your payment failed or is past due](https://jetwriter.ai/help/payment-failed). ## Still on Free? Contact support Email [support@jetwriter.ai](mailto:support@jetwriter.ai) with: - the email address you paid with, and the one you sign in with; - the date and amount of the charge, as your bank shows them; - a screenshot of your account page at [jetwriter.ai/dashboard](https://jetwriter.ai/dashboard). With these, we can find your payment and the account it went to. ## Related articles - [Sign out or switch to another account](https://jetwriter.ai/help/sign-out-switch-accounts.md): Sign out on your account page at jetwriter.ai/dashboard with Logout. It signs the extension out too, so you can then sign in with another account. - [Your payment failed or is past due](https://jetwriter.ai/help/payment-failed.md): Update your card from jetwriter.ai/dashboard. A failed renewal is retried 4 times, about every 42 hours, and the plan is cancelled on day 7. - [Contact Jetwriter AI support](https://jetwriter.ai/help/contact-support.md): Email support@jetwriter.ai, or use Support in the extension or the web app. Say what you did, what happened, on which site and browser, with a screenshot. - [Upgrade, downgrade or switch to yearly billing](https://jetwriter.ai/help/change-plan.md): Change plans on jetwriter.ai/pricing. If you already pay, the change applies at once and you pay, or are credited, the difference. ## Still need help? Email support@jetwriter.ai.