# Contact Jetwriter AI support > Email support@jetwriter.ai, or use Support in the extension or the web app. Say what you did, what happened, on which site and browser, with a screenshot. - Applies to: Everyone, on every plan - Updated: Nov 7, 2026 - Web page: https://jetwriter.ai/help/contact-support Email [support@jetwriter.ai](mailto:support@jetwriter.ai), or send a report from Jetwriter AI itself: in the extension, click your profile icon at the top of the Jetwriter window, then **Support** and **Report issue**; in the web app, click **Support** in the sidebar. Every message reaches the same support team, and the answer comes by email. Include the details below, so the first answer can solve it. ## Email support Write to [support@jetwriter.ai](mailto:support@jetwriter.ai). Send it from the email address of your Jetwriter account if you can, so we find your account straight away. If you write from another address, include your account's email in the message. This works even when you can't sign in. ## Report a problem from the extension 1. On any website, open Jetwriter: click the Jetwriter icon in your browser's toolbar, or press Ctrl+Shift+K (Cmd+Shift+K on a Mac). 2. Click your profile icon (1) at the top right of the Jetwriter window. 3. Click **Support** (2), then **Report issue**. 4. In the **Report Issue** box, describe what happened, in at least 10 characters. 5. Click **Submit**. Jetwriter says "Thank you for reporting the issue. We will look into it." ![The Jetwriter AI window with its profile menu open: Personalize AI, Account (Elite Plan), Request Integration, Support and Settings.](https://jetwriter.ai/images/help/contact-support/profile-menu.webp) Support is in the menu under your profile icon, at the top right of the Jetwriter window. *Numbers in the screenshot:* (1) Profile icon; (2) Support A report from the extension also sends technical details about the last error Jetwriter hit, which helps us find the cause. We answer at the email address of your Jetwriter account. The same **Support** menu has **Give feedback**, for ideas and suggestions, and **Enquiry**, which shows our email address with a **Copy Email** button. To ask for Jetwriter on a new website, choose **Request Integration** in the profile menu instead. The profile icon shows only while you're signed in. ## Report a problem from the web app 1. Go to [jetwriter.ai/app](https://jetwriter.ai/app) or your account page at [jetwriter.ai/dashboard](https://jetwriter.ai/dashboard), signed in. 2. Click **Support** in the sidebar, then **Report issue**. 3. Describe what happened, in at least 10 characters. 4. Click **Submit**. ## What to include The more of these your first message has, the sooner it's solved: - **What you were doing**, what you expected, and what happened instead. - **The exact error message**, copied or in a screenshot. Take one with Win+Shift+S on Windows, or Cmd+Shift+4 on a Mac. - **Where it happened:** the site, such as Gmail or WhatsApp Web, or the web app, and what you clicked. - **Your browser and computer**, such as Chrome on Windows. - **Your version of Jetwriter AI:** type `chrome://extensions` in the address bar and turn on **Developer mode**; the version shows next to the name. - **Your account's email address**, if you write from another one. - **For a payment question:** the email address on the receipt, or the date and amount of the charge. Never send your password, or a full card number: we don't need them. ## Before you write Many problems have a quick fix: - [Jetwriter isn't working or shows an error](https://jetwriter.ai/help/not-working) - [The AI Reply button isn't showing](https://jetwriter.ai/help/ai-reply-button-missing) - [Can't sign in, or forgot your password](https://jetwriter.ai/help/cant-sign-in) - [You paid, but your account still shows Free](https://jetwriter.ai/help/paid-but-still-free) - [Cancel your Jetwriter AI subscription](https://jetwriter.ai/help/cancel-subscription) ## Related articles - [Jetwriter isn't working or shows an error](https://jetwriter.ai/help/not-working.md): Reload the page, update the extension and check you're signed in. Then find the message Jetwriter shows below, with its cause and its fix. - [Verify your email address](https://jetwriter.ai/help/verify-your-email.md): If you signed up with an email and password, click Verify Email in the email we send you. On the Free plan, Jetwriter writes only after that. - [The Free plan's 15 AI responses a month](https://jetwriter.ai/help/free-plan-limit.md): The Free plan includes 15 AI responses a month. They come back each month on the day of the month you signed up, not on the 1st. - [You paid, but your account still shows Free](https://jetwriter.ai/help/paid-but-still-free.md): Check the plan and email on jetwriter.ai/dashboard. Most often you're signed in with another email than the one you paid with, or a tab needs a reload. ## Still need help? Email support@jetwriter.ai.