# Get the reply you want > Say what the reply should do and give the facts Jetwriter can't know, then ask for changes, pick a style and length, or regenerate. - Applies to: Every plan. AI Reply and the Jetwriter window in the extension - Updated: Nov 7, 2026 - Web page: https://jetwriter.ai/help/better-replies To get the reply you want, tell Jetwriter in a few words what the reply should say, and add the facts it can't find in the message: your answer, dates, prices, names. If the first version isn't right, type what to change in the same window, or click **Regenerate** for a new one. Pick a **Writing style** and a **Length** to set the tone and size, and check names, dates and numbers before you send. This works the same in Gmail, Outlook, WhatsApp Web, LinkedIn and every other place the Jetwriter window opens. Each new version uses one AI response from your plan. ## Say what the reply should do, with the facts Jetwriter reads the message you're answering, so you don't need to explain it. What it can't know is your answer. Put that in your request, in your own words: - "Yes, Thursday 3pm works" - "Decline politely, we're fully booked until March" - "Ask for the invoice number before I can refund" - "Say the price is $450 and the files will be ready on Friday" A request with only a tone, like "reply professionally", leaves Jetwriter to guess the answer. If you leave the box empty, it decides the whole reply from the message. ## Say what to keep If part of your own text must stay as it is, say so: "Keep my first paragraph, rewrite the rest", or "Keep the price and the date as they are". To fix spelling and grammar in text you wrote, without having it rewritten, select the text and use **Fix spelling & grammar** from the toolbar that appears on selected text. It corrects mistakes and changes nothing else. See [Fix, rewrite or translate selected text](https://jetwriter.ai/help/quick-actions). ## Ask for changes When the reply appears, type what to change in the box at the bottom of the Jetwriter window and press **Enter**. In Gmail, Outlook, WhatsApp Web and LinkedIn, the box says "Tell AI what to change (e.g., 'Shorter and more direct')". For example: - "Shorter, two sentences" - "Less formal, it's a colleague" - "Remove the part about the discount" - "Add that I'll call on Monday" Jetwriter keeps the conversation, so each change builds on the last version. ## Pick a writing style and a length Under the box where you type, click **Writing style** to pick **Professional**, **Casual**, **Straightforward**, **Persuasive** or **Friendly**, and **Length** to pick **Short**, **Medium** or **Long**. Your choice stays picked for your next replies; click the **×** next to it to remove it. With nothing picked, email replies use a professional tone and a medium length. To make a style of your own, such as your company's voice: 1. Click **Writing style**, then **Add Style**. 2. Enter a **Style Name**, such as "Brand voice". 3. In **Style Instructions**, describe how to write, for example "Warm and direct. Short sentences. No exclamation marks." 4. Click **Save**. The style is now in the **Writing style** list. You can have up to 20 of your own. ## Get a new version, or change your request Point at the reply in the Jetwriter window to show the buttons under it: - **Regenerate** (the circular arrow) writes a new version for the same request. - **Feedback** (the thumbs-down) tells our team what was wrong with it. - The copy button (two squares) copies the reply. To change what you asked for, point at your request and click **Edit** (the pencil). Your request goes back into the box: change it and press **Enter**, and Jetwriter writes the reply again from there. ## Check names, dates and numbers Jetwriter writes from the message and from what you typed, and it can still get a name, a date or a number wrong. Read the reply before you click **Insert**, and again in your email or chat before you send it. Jetwriter never sends anything on its own. ## Save requests you use often If you often ask for the same thing, save it as a prompt template: 1. In the Jetwriter window, click the bookmark icon next to the paperclip, under the box where you type. 2. Click **Add Prompt Template**. 3. Fill in **Template Name** (optional) and **Template Text**, then click **Save**. Next time, click the bookmark icon and click the template to put its text in the box. To have the window start with a template each time it opens, point at the template and click its star. ## Set your instructions once Instructions you'd give every time, such as your role, your language or "never promise a delivery date", belong in Personalize AI. Jetwriter then follows them in every reply. See [Tell Jetwriter about you, and how to reply (Personalize AI)](https://jetwriter.ai/help/personalize-ai). For replies that sound like your own past emails in Gmail, see [Connect Gmail so replies use your past emails, or disconnect it](https://jetwriter.ai/help/connect-gmail). You can also pick a different AI model in the Jetwriter window: see [Pick an AI model and thinking level](https://jetwriter.ai/help/ai-models). ## Tell us about a bad reply Point at the reply and click **Feedback** (the thumbs-down). Under "How can this be better?", say what was wrong, for example "It ignored my date and made up a price", then click **Submit**. This doesn't change the reply: it goes to our team, who use it to improve Jetwriter's replies. To get a better reply now, ask for changes or click **Regenerate**. ## Related articles - [Tell Jetwriter about you, and how to reply (Personalize AI)](https://jetwriter.ai/help/personalize-ai.md): In Personalize AI, tell Jetwriter who you are and how to write, once. Every reply follows it while its switch is on in your browser. - [Fix, rewrite or translate selected text](https://jetwriter.ai/help/quick-actions.md): Select text on any page, point at the blue dot, then pick Fix spelling & grammar, Translate, Summarize or one of your own quick actions. - [Write in another language, or stop unwanted translation](https://jetwriter.ai/help/reply-language.md): Jetwriter has no language setting. Name the language in your request, or set it once in Personalize AI so every reply follows it. - [The reply didn't go into the text box](https://jetwriter.ai/help/reply-didnt-insert.md): Copy the reply and paste it yourself. Insert only works from a site's AI Reply button while that reply box is still open; reload the tab if it fails. ## Still need help? Email support@jetwriter.ai.