# The AI Reply button isn't showing

> Reload the page first. If AI Reply still doesn't appear, check the site and browser are supported and the extension is on and up to date.

- Applies to: The extension in Gmail, Outlook, WhatsApp Web, LinkedIn and other supported sites
- Updated: Nov 7, 2026
- Web page: https://jetwriter.ai/help/ai-reply-button-missing

Reload the page: press F5, or Cmd+R on a Mac. That brings the **AI Reply** button back in most cases, especially right after you install or update Jetwriter AI. If it's still missing, go through the checks below in order.

You can use Jetwriter without the button while you look: click the Jetwriter icon in your browser's toolbar, or press Ctrl+Shift+K (Cmd+Shift+K on a Mac).

## Where the button should be

| Site | Where AI Reply appears |
| --- | --- |
| Gmail | Under an open email, next to **Reply** and **Forward**; and in the reply box's toolbar, next to **Send**, once you click into the box. A new email shows **AI Compose** instead. |
| Outlook on the web | In the reading pane and in the reply box's toolbar, on outlook.live.com, outlook.office.com, outlook.office365.com and outlook.cloud.microsoft. |
| WhatsApp Web | In the message bar of an open chat. |
| LinkedIn | In the messaging toolbar (**AI Compose** in a new message), and under a post's comment box. |
| Slack, X, Zoho Mail, Zendesk, Freshdesk | In the reply or message box of each, in the browser. |

In Gmail it looks like this:

![An email open in Gmail, with the AI Reply button between Gmail's Reply and Forward buttons under the message.](https://jetwriter.ai/images/help/reply-in-gmail/ai-reply-button.webp)

In an open email, AI Reply sits next to Gmail's Reply and Forward buttons.

*Numbers in the screenshot:* (1) AI Reply under an open email

![A new message window in Gmail, with the AI Compose button next to the Send button in its toolbar.](https://jetwriter.ai/images/help/ai-reply-button-missing/ai-compose-button.webp)

In a new email, the button is called AI Compose and sits next to Send.

*Numbers in the screenshot:* (1) AI Compose in a new email

## Reload the page after installing or updating

When you install or update Jetwriter, it starts itself in the tabs that are open, but a tab that was asleep or still loading can miss it, or keep the old version. Reload each tab you use, such as Gmail and WhatsApp Web. If the toolbar icon shows "Could not load the extension. Please reload the page and try again.", it's the same cause.

## In Gmail, click into the reply box

The **AI Reply** button inside the reply box only appears after you click into the box. The one under the email shows as soon as you open the email. If neither appears, reload the tab.

## Use the website in a browser on a computer

The button only appears in the website versions of these apps, in Chrome, Edge, Brave, Opera or Vivaldi on a computer. It doesn't appear in:

-   desktop apps, such as Outlook for Windows or Mac, and the WhatsApp and Slack apps;
-   phones and tablets, where the extension can't run;
-   Firefox and Safari, which Jetwriter doesn't support.

On a phone, use the web app at [jetwriter.ai/app](https://jetwriter.ai/app) instead.

## Check that the site is supported

Only the sites in the table above have an **AI Reply** button. On any other site, select text and use the toolbar that appears, or press Ctrl+Shift+K (Cmd+Shift+K on a Mac) to open Jetwriter there.

To ask for a site, open Jetwriter, click your profile icon at the top of its window, choose **Request Integration**, and enter the site.

## Make sure the extension is on and up to date

1.  Open your browser's extensions page: type `chrome://extensions` in the address bar (`edge://extensions` in Edge, `brave://extensions` in Brave) and press Enter.
2.  Find **Jetwriter AI** and check its switch is on.
3.  To update it now, turn on **Developer mode** at the top right of the page, click **Update**, then turn **Developer mode** off again.
4.  Click **Details** under Jetwriter AI and check that **Site access** is set to **On all sites**. With less access, the button can't appear on the sites you use.
5.  Reload the tabs you use Jetwriter in.

Browsers also update extensions on their own within a few hours. When a site changes its page, the button can stop appearing until we release an update; updating as above gets the fix as soon as it's out.

## Still not showing?

Email [support@jetwriter.ai](mailto:support@jetwriter.ai) with:

-   the site, and whether you were replying or writing a new message;
-   your browser, and the version of Jetwriter AI from the extensions page (it shows next to the name while **Developer mode** is on);
-   a screenshot of the page where the button is missing.

With these, the first reply can usually fix it.

## Related articles

- [Reply to an email in Gmail with AI Reply](https://jetwriter.ai/help/reply-in-gmail.md): Open the email, click AI Reply under it, say in a few words what to answer, then click Insert and send the reply from Gmail.
- [Auto-Drafts aren't appearing](https://jetwriter.ai/help/auto-drafts-not-appearing.md): Check Gmail Integration in the web app's settings first. Drafts stop at the daily or monthly limit, if Gmail was disconnected, or when an email needs no reply.
- [Jetwriter isn't working or shows an error](https://jetwriter.ai/help/not-working.md): Reload the page, update the extension and check you're signed in. Then find the message Jetwriter shows below, with its cause and its fix.
- [Write a new email with AI Compose](https://jetwriter.ai/help/write-new-email-gmail.md): In Gmail, open a new message, click AI Compose next to Send and describe the email in a few words. Then click Insert, check it and send it yourself.

## Still need help?

Email support@jetwriter.ai.